New Help Desk System with Ticketing & Tracking
Just a quick post to let message board users know of a new support tool now available to our customer on our new website. In the interest of trying to expand the level of support and service offered by HAL, there is a new Help Desk system available on this website located at http://www.automatedliving.com/helpdesk/index.php
By submitting a support ticket you will allow us to provide more timely assistance as well as allow you to track the status of your support request. Best Regards, Tim |
Re: New Help Desk System with Ticketing & Tracking
Is the help provided included with our software maintenance contract or is there a separate fee for using the help desk system?
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Re: New Help Desk System with Ticketing & Tracking
Hi Robert,
There is no fee for using the help desk, Priority is given to current SMS. Tim |
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