Halultra - Internet information

[marion_holt]

When I go to the "Halultra - Internet information page" and do an update, I get a partial message

"The connection has been dropped because of a failure or because the peer system failed respond. Also "

Hal used to email me who is calling. nothing has changed on my end. when I used v.5, now I used v.6

[Tyler]

When I go to the "Halultra - Internet information page" and do an update, I get a partial message

"The connection has been dropped because of a failure or because the peer system failed respond. Also "

Please check your Internet setting for you connection in HAL System Settings - Internet. See the image below. If you are having a connection issue, check the option "Do not test for network connection..."

http://www.automatedliving.com/files/xfer/internet001.png

Hal used to email me who is calling. nothing has changed on my end. when I used v.5, now I used v.6There are a couple of things to check.

1) Your Email account settings. Re-enter you password to be certain it is correct and apply.
http://www.automatedliving.com/files/xfer/internet002.png

2) Check your Email Notification List.
http://www.automatedliving.com/files/xfer/internet003.png

3) Open the Phone Pad, Click on Mailboxes, highlight the mailbox in question and then click Modify. Verify that the Notify Email Address is correct.
http://www.automatedliving.com/files/xfer/Mailbox001.png

Please let us know if any of these suggestions resolved your issue.

Regards,

Tyler

[marion_holt]

I tried what you said and made some changes but, still no luck. I am using my att uverse e-mail witch I think is pop3

[marion_holt]

I changed the SMTP Outgoing server to 465 from 587
Now I get a message "An error occurred in the protocol"

[Mike]

Would it be possible for you to send your HALERROR.LOG file to support@automatedliving.com. That file is located in the LOGS folder below the HAL directory. That may give us a lead on what the issue is. Thanks.