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Search: Posts Made By: TimShriver
Forum: Technical Assistance 08-22-2016, 03:33 PM
Replies: 6
Views: 138,078
Posted By TimShriver
Re: 6.1.30 Upgrade

Hi Jim,

Has your issue been resolved? If so what was the problem? If not, have you contacted our support team?

Thanks,

Tim
Forum: Telephony 08-12-2016, 01:58 PM
Replies: 15
Views: 236,119
Posted By TimShriver
Re: Cannot add Blocked numbers

I am running Windows 7 (32) with 4gb and a VP300. I am able to have the announce Until Answered on with no issue. Have you tried to go back to announce Until Answered to see if it was something...
Forum: Telephony 08-12-2016, 01:55 PM
Replies: 15
Views: 236,119
Posted By TimShriver
Re: Cannot add Blocked numbers

Hi Rob,

No not the same thing. Do you have the phone lines in the correct jacks for line and phone. This is often the problem. Also check to make sure that in System Settings under Voice Rec...
Forum: HVAC (Thermostats) 08-04-2016, 10:11 PM
Replies: 29
Views: 379,844
Posted By TimShriver
Re: Nest

Beginning in version 6.1.12 you are able to check if your HAL version is up-to-date and also get the current download link if your software maintenance support is current. Using License Manager you...
Forum: Technical Assistance 07-31-2016, 12:06 AM
Replies: 2
Views: 134,139
Posted By TimShriver
Re: New Help Desk System with Ticketing & Tracking

Hi Robert,

There is no fee for using the help desk, Priority is given to current SMS.

Tim
Forum: Telephony 07-23-2016, 01:34 PM
Replies: 15
Views: 236,119
Posted By TimShriver
Re: Cannot add Blocked numbers

Are your phone settings like in the attached image?

Tim
Forum: Telephony 07-23-2016, 12:18 PM
Replies: 15
Views: 236,119
Posted By TimShriver
Re: Cannot add Blocked numbers

Well, this is not good news... Are you able to talk to HAL over the local Handset???
Forum: Telephony 07-23-2016, 10:23 AM
Replies: 15
Views: 236,119
Posted By TimShriver
Re: Cannot add Blocked numbers

Hi Robert,

Thanks for pointing out the other issue with actually executing a sub menu item! Noted and it too will be fixed.

Are you able to Modify the Mailbox with the outgoing TTS and click...
Forum: Telephony 07-23-2016, 09:58 AM
Replies: 15
Views: 236,119
Posted By TimShriver
Re: Cannot add Blocked numbers

Hi Robert,

Now I follow you! I have added this to the Mantis Bug Tracking system... It will be resolved in the next build. The current Public release for HALultra is 6.1.27, internally we are...
Forum: Telephony 07-19-2016, 02:02 PM
Replies: 15
Views: 236,119
Posted By TimShriver
Re: Cannot add Blocked numbers

Hi, I'm not sure what you mean when you say "The cursor will not even go down that far in the menu." There was a problem with the Directory view and popup menus that was recently addressed.

Build...
Forum: HA Project Center 07-19-2016, 01:56 PM
Replies: 59
Views: 884,596
Posted By TimShriver
Re: HAL, Amazon Echo/Dot, SMS, and TV Control

Hi, Just a quick update... http://www.bwssystems.com/ just released their latest version 3.0 Amazon Echo HA Bridge that supports HAL. You must have version 6.1.11 or above to use their software.
...
Forum: HA Project Center 07-15-2016, 11:52 PM
Replies: 59
Views: 884,596
Posted By TimShriver
Re: HAL, Amazon Echo/Dot, SMS, and TV Control

LOL!

I loss power so often I had my electric company add a device to my electrical meter that allows me to plug my generator in directly when the power goes out... It automatically switches to the...
Forum: HA Project Center 07-15-2016, 08:29 PM
Replies: 59
Views: 884,596
Posted By TimShriver
Re: HAL, Amazon Echo/Dot, SMS, and TV Control

It's amazing to me how many things are tied to the internet... even your Insteon Hub. The smartphone app communicates with Smartlabs' server which communicates to the the hub. We had a user switch...
Forum: HA Project Center 07-15-2016, 02:35 PM
Replies: 59
Views: 884,596
Posted By TimShriver
Re: HAL, Amazon Echo/Dot, SMS, and TV Control

Darrin,

I think you are confused on a number of things i posted... First the issue i mentioned was if the internet goes out as did the article i posted a link to. If you loose internet, you can't...
Forum: HA Project Center 07-15-2016, 11:47 AM
Replies: 59
Views: 884,596
Posted By TimShriver
Re: HAL, Amazon Echo/Dot, SMS, and TV Control

The problem with both the Insteon hub, Alexa and even Nest is that if your Wifi has a problem or you have an internet issue, you are dead in the water... HAL only uses the internet to periodically...
Forum: HA Project Center 07-15-2016, 11:11 AM
Replies: 59
Views: 884,596
Posted By TimShriver
Re: HAL, Amazon Echo/Dot, SMS, and TV Control

Yes, I have an echo for testing with HAL... We also have the Sound Blaster SBX which we have been testing with HAL...
...
Forum: Technical Assistance 07-14-2016, 09:10 PM
Replies: 29
Views: 391,493
Posted By TimShriver
Re: Internet Server Can't get email; send notifications

Hi Joe,

Check the email I just sent you with the settings for my gmail account...

Tim
Forum: HA Project Center 07-14-2016, 09:04 PM
Replies: 59
Views: 884,596
Posted By TimShriver
Re: HAL, Amazon Echo/Dot, SMS, and TV Control

Hi Joe,

We've added support for the Vera controller and may add support for the Insteon Hub. Correct me if I'm wrong, but the hub does not allow you to do any kind of rules. Even the Alexa...
Forum: Technical Assistance 07-14-2016, 03:14 PM
Replies: 29
Views: 391,493
Posted By TimShriver
Re: Internet Server Can't get email; send notifications

Hi Joe,

These settings work for sending and receiving email in HAL with a gmail account. You may need to change your gmail account to “allow access to less secure apps”.

...
Forum: HA Project Center 07-14-2016, 02:16 PM
Replies: 59
Views: 884,596
Posted By TimShriver
Re: HAL, Amazon Echo/Dot, SMS, and TV Control

Hi,


Here is the link to the site that has made an interface to HAL and the Echo. http://www.bwssystems.com/


You must be on HALultra or HALpro v6.


They haven’t listed the HAL...
Forum: Technical Assistance 07-14-2016, 02:01 PM
Replies: 29
Views: 391,493
Posted By TimShriver
Re: Internet Server Can't get email; send notifications

Hi Joe,

Can you tell me what kind of email account you are using? Gmail, Yahoo, Hotmail...

Tim
Forum: Cinemar's Main Lobby Plug-in 07-06-2016, 08:20 AM
Replies: 2
Views: 97,755
Posted By TimShriver
Re: HAL & Main Lobby

Hi Bob,

Thanks for responding to Mark's post. His integration issues were based on our MLHAL plugin. Main Lobby at some point changed something that created a conflict with a 3rd party control...
Forum: General Questions and Discussions 06-05-2016, 12:21 PM
Replies: 6
Views: 172,531
Posted By TimShriver
Re: Windows 10 (Issues?)

Hi,

As of HAL version 6.0.0 it will work on Windows XP, Vista, Server, 7, 8, 8.1 and 10. The latest build 6.1.19 will not work on XP. Since Windows is no longer supporting XP we will not be...
Forum: General Questions and Discussions 05-25-2016, 10:28 PM
Replies: 8
Views: 157,285
Posted By TimShriver
Re: Cell phone detection via wifi

Hi Deven,

We were using a third party to develop our new iPhone/Android app. We ran into a problem with this offshore company and have had to restart the project with a different group. Painful...
Forum: General Questions and Discussions 05-12-2016, 08:57 AM
Replies: 1
Views: 133,448
Posted By TimShriver
Re: ver. 6 problem

Hi Andy,

Which version of 6 are you using and is it Deluxe, Ultra or Pro? There was an issue with one of the build when detecting com ports that was resolved in a subsequent build.

Tim
Showing results 51 to 75 of 184

 
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