The registration screen keeps appearing, even though I already registered the software.

Cause:

Wrong button pressed during registration. If, after entering the registration number, you clicked LATER instead of REGISTER. As a result, you inadvertently continued with the 30-day grace period instead of actually registering HAL.

Solution:

Re-register HAL online or call Technical Support at 855-442-5435. The Authorization Desk's hours are listed on the Contacts page.

Cause:

Hardware changes. Once registered, HAL should not bring up the registration screen again. However, changing some hardware components on the computer, such as a motherboard, hard drive, etc., may cause HAL to believe that it's been installed on a different computer, which is a violation of the License Agreement.

Solution:

Try to re-register HAL online or call Technical Support at 855-442-5435. The Authorization Desk's hours are listed on the Contacts page.